PRIVACY 

Prime Agents Australasia Pty Ltd (ACN 615 561 512) trading as Prime Agents Hervey Bay is committed to protecting your privacy in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). 

INFORMATION COLLECTIONS, USE AND DISCLOSURE 

During the course of your involvement with Prime Agents Hervey Bay, we may collect, use or disclose personal information about you for the following purposes: 

• Assisting you to sell your property; 
• Assisting you to purchase a property; 
• Coordinating repairs or maintenance of a property owned by you; 
• Recording or accessing information at the Titles Registry Office or other government agency; 
• Client and business relationship management; 
• Marketing of products and services to you; 

The types of personal information we may collect use or disclose about you includes but is not limited to: 

• Your full name; 
• Your date of birth; 
• Your residential address; 
• Your postal address; 
• Your email address; 
• Your home telephone number; 
• Your work telephone number; 
• Your mobile telephone number; 
• Financial information meaning the name of your bank or financial institution; 
• Details of your spouse, de facto, dependent, children, and roommates; 
• Details of properties owned by you; 
• Consent to photographs/audio or video footage and/or other images of our property, and/or family member, being utilised by Prime agents Hervey Bay for any of the following purposes:
  • Social media 
  • Marketing and promotional activities 
  • Website 
  • Newsletters and publications (electronic or hardcopy) 
  • Or other specified use 

In order to provide products and services to you, we may disclose your personal information to the persons/organisations described below: 

• In the event that you are a seller, we may disclose your personal information to prospective buyers of the property owned by you; 
• In the event that you are a buyer, we may disclose your personal information to the sellers of the property you are purchasing; 
• Your legal advisor(s) and the legal advisor(s) representing the other party(s) involved in your transaction; 
• Your financial institution and/or financial advisor; 
• Persons or organisations involved in providing, managing and administering your product or service including independent contractors engaged by us as real estate agents; 
• Tradespeople engaged by us to repair or maintain a property owned by you; 
• Organisations involved in maintaining, reviewing and developing our business systems, procedures and infrastructure including maintaining or upgrading our computer systems; 
• Persons or organisations involved in purchasing part or all of our business; 
• Our related companies; 
• Organisations involved in the payment systems including financial institutions, merchants and payment organisations; 
• The Titles Registry Office or other government agencies; 
• Real estate websites; 
• Real estate peak bodies; 

Whenever it is reasonable or practicable to do so, we will collect your personal information directly from you. Sometimes it will be necessary for us to collect information from a third party or a publicly available source, such as a credit reporting agency or your legal advisor. 

In the course of providing services to you, it may be necessary for us to enter your personal information into forms generation software and real estate websites. Depending on the terms of use of such software and websites, a third party may acquire rights to use or disclose information entered into the relevant forms or websites. 

We may disclose your personal information to recipients within Australia or to overseas recipients. Should information be required to be sent interstate or overseas, we will take steps to protect the privacy of your information. 

We need your permission to collect use and disclose your personal information, and we therefore ask that you sign the consent on the first page of this document to indicate your consent. 

In the event that you do not consent to Prime Agents Hervey Bay collecting and releasing your personal information as described above, we may be unable to provide the services requested by you. 

ACCESS TO, AND CORRECTION OF PERSONAL INFORMATION 

You have the right to request access to your information and to request that Prime Agents Hervey Bay update or correct your personal information. 

Our Privacy Policy contains further information about how you may request access to and correction of your personal information. 

CONTACTING US 

You may contact us by mail, email or telephone as follows: 
Address: 1/143 Old Maryborough Road, Pialba 
Email: office@primagents.com.au 
Phone: 07 41941754